Your device died. Your photos didn’t.
Mail us the phone, laptop, MacBook, USB drive or memory card that won’t turn on, got wet, or got smashed. We get your files back from our Charlotte lab, or you pay $0.
- Arrived at the lab
- Diagnosis sent
You don’t care about the phone. You care about what’s on it.
A new phone costs a few hundred dollars. The last video of your dad, eight years of your kids’ photos, or the files your business runs on? You can’t buy those back. That’s the only thing we work on.
The photos you never backed up
Most people don’t find out their cloud stopped syncing until the phone is dead. You’re not careless. It happens to almost everyone.
The “just put it in rice” advice
Rice doesn’t pull water out of a circuit board. Corrosion keeps growing while you wait. Every day matters.
The shop that said “it’s gone”
Most repair shops replace parts. We work at the board level. A lot of our cases are devices someone else already gave up on.
If it stored it, we can probably get it back.
Dead, wet, cracked, bent or not showing up. Pick your device to see how we handle it.
Phones
iPhone, Samsung, Pixel, MotorolaFree diagnostic, then a firm quoteMacBooks
MacBook Air & Pro, Intel and Apple siliconFrom $99Laptops & PCs
Dell, HP, Lenovo, ASUS, Acer, Surface, desktopsFrom $99USB flash drives
Thumb drives, snapped connectors, “please format”From $89Memory cards
SD, microSD, CF, camera & drone cardsFrom $89iPads & tablets
iPad, Galaxy Tab, Fire, SurfaceFree diagnostic, then a firm quoteThe No Data, No Fee Mail-In Rescue
Here’s everything you get when you send us your device. We made it so the only way you lose is if you never ship it.
Free diagnostic
We open it, test it and tell you what we can recover within 24–48 hours of arrival.
A firm price before we start
No surprise bills. You approve the price or we ship it back.
No data, no fee
If we can’t recover the files you need, you pay nothing for the recovery. Period.
Check your files before you pay
We show you what we recovered so you know it’s really there.
Free insured return shipping
Your device and your data come back tracked and insured.
Your files, your way
On a new drive, through a secure cloud transfer, or back on your device.
Updates by text and email, in English or Spanish
You always know where your case is. Real people answer.
Our promise
If we can’t get your data back, you don’t pay for the recovery. You only risk the cost of shipping it to us, and we pay for the trip home.
Start my free mail-in
Four steps. About ten minutes of your time.
You do the easy part. We do the hard part.
Tell us what happened
Answer 4 quick questions. You get a case number and a packing slip right away.
Ship it to our lab
Pack it, put the slip in the box, and ship it insured from anywhere in the U.S.
Get a free diagnosis
Within 24–48 hours of arrival you get what we can recover and a firm price.
Get your files back
Approve, check your files, and we ship everything back insured.
Devices other people gave up on.
Real cases and real photos from our bench in Charlotte.
ResultA phone pulled from a house fire. Every file saved.
This phone came out of a house fire. The frame was scorched, the back was melted and the phone was completely dead.
Read the case
ResultBroken screen, dead phone, nothing backed up.
The screen was broken, the phone was not working, and nothing was backed up anywhere.
Read the case
From the benchWhy a spilled-on MacBook has to be turned off fast.
Liquid reached this connector on the logic board. With power still running through it, it burnt.
Read the caseThis is what “damaged” really looks like.
Tap any photo to see it larger.
Our customers say it better than we do.
Lost all my data due to a broken screen. Nothing was backed up. Phone was not working and We Save Data was able to capture and restore all my Data and everything!!! Awesome experience and excellent customer. I am one HAPPY customer!!
We Save Data saved the day! I found We Save Data after almost being taken advantage of somewhere else! I received an inflated quote from another business & decided to contact We Save Data for a 2nd opinion. …
… my photos and videos of my sister’s wedding but then I had the fortune of coming upon this amazing shop! They got everything back for me and I think even made my phone work faster!! …
Real Google reviews, quoted word for word. … marks a shortened review.
Simple prices. Free diagnosis. No data, no fee.
Starting prices below. You get your exact price after the free diagnosis, before we do any work.
You have four choices. Here’s the truth about each.
| We Save Data | Big-box store | Corner repair shop | DIY software | |
|---|---|---|---|---|
| Works on dead or wet devices | Yes | No | Sometimes | No |
| Board-level repair in-house | Yes | No | Sometimes | No |
| Free diagnosis | Yes | Sometimes | Sometimes | Yes |
| No data, no fee | Yes | No | Sometimes | No |
| Mail-in from anywhere in the U.S. | Yes | Sometimes | No | Yes |
| Help in English and Spanish | Yes | Sometimes | Sometimes | No |
What to do in the next 10 minutes
These five steps decide how much we can save. Free advice, whether you use us or not.
Start my liquid-damage mail-in- Turn it off. Don’t check if it still works.
- Don’t charge it. Power plus water is what burns boards.
- Skip the rice. It doesn’t dry the inside, and you lose days.
- Don’t use a hair dryer. Heat spreads liquid deeper.
- Ship it to us as soon as you can. Corrosion grows every day.
Things people ask before they ship.
How does mail-in data recovery work?
Start your case online, pack your device with the packing slip, and ship it insured to our Charlotte lab. We diagnose it within 24–48 hours of arrival, give you a firm price, recover your data after you approve, and ship everything back insured.
What does it cost?
Memory cards and USB drives start at $89. Laptops and MacBooks start at $99. Liquid damage starts at $149. Phones and tablets are quoted after the free diagnosis. You always get a firm price before any work.
What if you can’t recover my data?
Then you don’t pay for the recovery. That’s our no data, no fee promise.
Who pays for shipping?
You ship your device to us. We pay for insured return shipping.
How long does it take?
We diagnose within 24–48 hours of arrival. Most recoveries are done 2–5 business days after you approve. Door to door, most customers have their files back in about 7–10 days.
Do you need my passcode?
For phones, tablets and encrypted computers, yes. Without it, the data can’t be read by anyone. Don’t mail it in. We’ll ask for it securely once your device arrives.
Ship it today. See your files this week.
Every day a damaged device sits in a drawer, it gets harder to save. Start your free mail-in now. It takes about two minutes.